Most browsers have the ability to browse in incognito or private window. We recommend using:Įach browser displays a specific page in a slightly different way even though it may appear the same on the screen, so some browsers may show better results than others for specific pages. When capturing content from a web browser, view the same web page in a different browser. Web capture can only work with HTTP sites, not HTTPS sites. If the auto-scroll method is failing or producing undesirable results, try panoramic capture.

Snagit (Mac) 4 and later introduces a new way of capturing content that extends beyond what is visible on your screen - panoramic capture. If the Apple's App Store version of Snagit is not being used and the arrows do not appear, make sure that the scrolling is enabled in Snagit. The scrolling arrows do not appear when using Apple's App Store version of Snagit.

From the menu bar, click View > Developer > Allow JavaScript from Apple Events.

This is what Snagit uses to take scrolling captures. Google Chrome 68 and later introduces a change which prevents JavaScript from executing through AppleScript.

Press one of the keys mentioned above to take the scrolling capture.

Hover the cross hairs over the email message so that the yellow scrolling arrow is visible.

Use the hotkeys to take a scrolling capture of the message. As soon as you move the cursor over the body of the email, the arrows disappear. Scrolling arrows only show when hovering over the subject information. A scrolling capture using Snagit on macOS does not capture the content correctly, or the following error message is displayed: Scrolling Capture Failed.

Snagit mac video capture failed